Refund policy

Last updated: 23 September 2026

You can return any unopened, sealed jar within 30 days of delivery for a full refund of the price you paid for it. For health and hygiene reasons, we cannot take back jars that have been opened, unless the product is faulty, damaged or not what you ordered.

1. Returns if the product isn't right for you

  • Time limit: 30 days from the day your order is delivered.
  • Condition: the jar must be unopened, with its safety seal intact, in its original packaging and in a resaleable condition.
  • Multi-jar packs: you can return the jars you have not opened. We refund the price you paid for the pack divided by the number of jars in it, for each unopened jar returned. Example: for a 3-jar pack bought at £79.99, returning 2 unopened jars gives a refund of £53.33.
  • Free gifts: if you return your whole order, please include any free gift that came with it, unopened.

We cannot accept:

  • jars that have been opened, or whose safety seal is broken or missing;
  • jars damaged after delivery, or returned incomplete;
  • digital content (such as our e-book) once you have downloaded or accessed it.

2. Your legal right to cancel

Under the Consumer Contracts Regulations 2013, you may cancel your order within 14 days of delivery without giving a reason. Our products are sealed food supplements, so this right does not apply to a jar once its seal has been broken after delivery, for health protection and hygiene reasons.

Our 30-day window for unopened jars goes beyond this legal minimum. If you cancel your entire order within 14 days of delivery, we also refund the standard delivery charge, if you paid one.

3. Faulty, damaged or incorrect items

If your order arrives damaged, faulty, past its best-before date or different from what you ordered, contact us within 30 days of delivery with your order number and a photo of the problem.

  • We will offer a full refund or a replacement, whether or not the jar has been opened.
  • We cover the cost of any return in this case, usually with a prepaid label. Sometimes we will not need the product back.

This does not affect your rights under the Consumer Rights Act 2015.

4. How to return a product

  1. Email us at [SUPPORT EMAIL] with your order number and the jars you want to return.
  2. We reply within 2 working days with the return address and instructions. Please do not send anything back before you hear from us.
  3. Pack the jars securely and post them to the address we give you. We recommend a tracked service and keeping your proof of postage.

For returns that are not due to a fault or our mistake, the cost of return postage is paid by you.

5. Refunds

  • We issue your refund within 14 days of receiving the returned jars, or of receiving your proof of postage if that comes first.
  • Refunds go back to your original payment method. Your bank may take 3 to 10 working days to show the money.
  • We will email you when your refund has been issued.

6. Exchanges

We do not swap products directly. Return the unopened jar for a refund and place a new order for the product you want.

7. Contact

[LEGAL NAME], trading as Oséa — [REGISTERED ADDRESS] — [SUPPORT EMAIL]